ORDER STATUS

You can always check the status of your order by clicking on the account info navigation bar. We will be happy to make any changes to your order if you contact us at cp.craftypetals.com before it has been processed. No changes or cancellation is allowed once the item has been processed.

SHIPPING & HANDLING

Your order will be shipped once the order and payment are completed. Our shipping days are from Monday-Friday (excluding Public Holiday).

Please allow approximately 2-5 business days for ready stock. 7-14 business days for pre-orders.

Please note that shipping time might take longer during festive seasons, early release of collection or if your parcel gets held back for customs clearance.

SHIPPING RULES & RESTRICTIONS

We are not responsible for merchandise risk of loss after the order has been delivered to the courier and tracking no has been updated.

We do not take responsibility if the courier cannot deliver the package in time due to an incomplete address, misspelled address or no recipient at the address.

Please note that shipping time might take longer during festive seasons, early release of collection or if your parcel gets held back for customs clearance.

TRACKING YOUR SHIPMENT

Once your order has been shipped, you will receive an automated e-mail with your tracking information. 

Please allow 24 hours for the status of the shipment to correctly display on the courier page.

NEED MORE HELP?

Please feel free to contact us with any questions at [email protected].

Customer Service Hours
Monday-Friday 11AM-5PM